Bidder Reviews for Kraft Auction Service (590)

I am sorry you feel that way, but your item was shipped and received by you within 2 weeks after the auction. When you take in account the weather delays and our office being closed for 2.5 of those days, we got it out very quickly. And we also state because for our big sale we usually have 2000 + lots to ship that it can take 3-4 weeks to get it all out.

The invoice that was emailed to you clearly said to call us to make payment. Unfortunately when selling guns, ammunition and military items Liveauctioneers will not collect payment though their invoice system. So the only way to collect payment is by calling and paying. On the day after the auction we have 100’s of people to call in and when all 6 phone lines we have full, it can send you to a full mailbox message because all lines are busy. It is something that we unfortunately can’t do much about, and because many credit card processes afraid to take payment for guns, ammo and WWII German items, there will be no new solution through Liveauctioneers. Why your shipping was $35, was the item you bought was $1140. So you have $12 in insurance, shipping to Colorado cost and we charge $6 for boxing and material. So honestly it was a very fair cost for the dollar amount spent.

I am sorry but it clearly states in the shipping terms and on the invoice it can take 3-4 weeks for all items to ship as we had over 2000 winning online bidders to ship to. We truly have got these items out as quickly as possible, and we did have a blizzard where we were closed 2 days that set us back a little. Though to this point all items are out.