Bidder Reviews for Freeman's | Hindman (1,550)

I have 2 experiences with Hindman, both not good. In Sept 2019, I wanted to bid on a substantial item. I called and left messages 3 times for someone to call me as I had questions before bidding. No one returned my calls, therefore, I had no confidence to bid on the item. It passed. I bid on an inexpensive item in Jan 2020, won the bid and since this was my first experience with bidding with this company, I called to talk to a rep. I emailed, Left voicemail, no one returned my call or email. It was UPS who helped me with this item and deserves 5 stars. My invoice from Hindman gave me shippers 'names in Chicago when actually the items were in Palm Beach which I discovered after speaking to UPS Chicago. I am done with Hindman. I contacted Live Auctioneers about Hindman's unresponsiveness in Sept 2019, they weren't any help either. I have had very good experiences with other auction houses. I'll stick with them.

The item was received promptly in good condition.

Perfect team, great knowledge, very good communication with customers.

Pay for merchandise, never received

I did not care that on top of the buyers premium they also charged the 3rd party premium which is what they have to pay Liveauctioneers to sell this is the last time I use this auction house they have beautiful things but being ********** with permiums is not worth it.

WARNING-this seller does not respond to requests about a damaged product purchased from them, I received a Tiffany lamp that does not work and they have failed to respond to three requests for resolution. they do not care about their customers!

My son in Chicago picked up the items which were waiting for him when he arrived. All in all, a good experience.

Item was accurate to it's description and the auction house was easy to work with. As with any remote auction house, shipping was the biggest challenge, but that's always expected.

won "Artist Unknown (20th Century) Figural Vase," # 0646, on 12/18. Followed all the instructions. HAVE NOT RECEIVED THE ITEM

I wish everyone did business to the standards of Hindman.

I bought a couple items from Hindman Auction in Chicago. I was told to wait to pay until it was couriered to their Florida office and pick up point. Next thing I know a complaint was lodged against me for non payment! I had offered to pay at any time, and just followed their instructions. I still have not heard of the items were ever couriered to West Palm Beach, and have heard nothing back from Hindman except that a negative complaint has been filed. This is not fair to my good reputation.

The image of the figure appeared to be patinated the definition of which means a “metal having a green or brown film produced by oxidation.” In this case, the colors were stippled and sponged on the surface. While the figure appeared to be of some age, it’s anyone’s guess as to when the surface colors were applied. Quite disappointed.

While I understand how auctions work and get the concept of “as is/where is” I think it’s really underhanded to show three photos of an object and not show obvious damage. I know it’s on me to call for a condition report. But if you’re selling ceramics online, it is only ethical to show obvious damage in your photos or at least include a simple phrase such as “old repairs” in the description. I feel badly used by Hindman and will not buy there again. Also at Hindman one pays first at one location then drives to a warehouse to pick up item. So by the time you find out your item is damaged, you’ve already paid. The consumer really has no recourse at that point. I’ve learned my lesson. On line auctions are full of traps. Beware. The exception believe it or not is eBay. Best customer service and best protection against faulty merchandise. These upscale auction houses could learn a thing or two from eBay.

Hindman was a pleasure to work with. They were efficient, organized and pleasant. I had no issues with my transaction or pick up. Special shout out to Christina who was very responsive and helpful!

Bidding and payment were easy. Information about the items I was interested in was accurate. After payment service was great.

Easy communication. Beautiful piece of jewelry

I have been collecting art glass for many years and I own quite a few pieces by glass artist Martie Negri. In the description, Hindman said the vase was 8 1/2 "tall when in fact it is 6 1/2" tall. That is false advertising and unexcusable. Shame on Hindman-I will never do business with them again.

I had a special request and they were quick to happily accommodate my needs.

I was so impressed by the fast customer service, the excellent facilitation of shipping, and the value of the lot I won. Looking forward to being a return customer. THANK YOU!!

Fine transaction.

Everything went smoothly except the pick up process. I think the UPS store was too busy to pick up quickly. Eventually it arrived and was packed wonderfully.

always great to deal to deal with. These guys provide excellent customer service

I was a first time customer and the way they treated me I felt like one of their most important. Quick response to emails and their recommendations of shippers was great.