Bidder Reviews for Freeman's | Hindman (1,542)

You were very inaccurate and dishonest in your descriptions. The mirror was in pieces and busted up, which was NOT implied whatsoever in the listing description. Also provided just one single photo of the item. I was also given a shipper contact list that was for the completely wrong part of the country. Probably the most unprofessional and dishonest auction house I’ve ever dealt with. Very disappointed, and know that I won’t be a returning customer in the future.

Exceptional, over-the-top customer service.

Very well organized and "customer friendly" Brian Franklin TN.

One of the most reputable auction houses in the country. Highly recommended.

I won 4 art glass items for this auction and before I picked them up in person (to avoid shipping damage), the auction house staff damaged (chipped) 2 of them. They offered me a moderate/partial refund on one of the items and unfortunately I did not notice significant damage to another piece before I left their location. Needless to say they did not make any offer on the second piece and did not admit any fault.

Honestly it was not smooth. I spoke with somebody to release the items and set up the pickup for Chicago to find out from the ups store that my items were actually in Denver. Waste off time. The wire or money order is a pain.

I always prefer more pictures; each item had only one. And, though I do not mind sending a check to save processing fees, a credit card option with a small fee might be helpful-a card charge is after all a "bird in the hand".

I did not like having topay extra for cc. Otherwise, everything was good.

Paid by check and picked up at the auction house. Staff had my items waiting and brought them out for me well packaged. Everyone was very helpful and courteous. I always like dealing with LH.

Receptionist was very sweet and welcoming! Guys were great helping load my car and made sure everything was packed nicely and even gave me a moving blanket so it wouldn’t scratch my car!

You disclosed my private email as part of the list of winning bids. You treated me as delinquent when I’d already paid. There was a mix up in getting me registered. You are horrible.

I won an item in an auction and the auctioneer, Leslie? Hindman refuses to sell it to me!

I would love to know if there was any more background information about the 19th century tiles I purchased.

I successfully bid on two items both of which were not properly described. One was attributed to the wrong artist and the other entirely missed the signature of the artist clearly on the piece. While I was not harmed by these errors it does undermine my confidence in the auction house.

receptionist had bad attitude, and hung up on me. waited 20 minutes at Chicago Blowpipie for someone to open the gate, worker was mopeing around with his headphones on

Good. Job.

This was certainly not the smoothest transaction we have dealt with when purchasing antique items! Purchased on the 4th Oct & finally arrived here on 30th. Alls well that ends well but will be reluctant to purchase from them again.... Brian.

I contacted several shippers and got few responses after several attempts Very frustrating

I ‚ Ä ô m very dissatsfied since Live Auctioneers said I won, But when I tried to pay, Leslie Hindman said someone outbid me. How do you think I felt about the experience?. Very upset.

Have to pay by check in another location which takes days to process yet company tries to say there are strict 7 day pickup policies. It ‚ Ä ô s all just silly and inconvenient. They need to accept credit cards and relax their stated policies because no one out of town can arrange pick up that quickly.

The packaging was not adequate. My box was not protected on all sides inside the cardboard box and as a result, it arrived damaged. I contacted the shipping department on the day the item arrived and submitted photos of the damage. The process time for the claim, I was told, takes up to 6 months and I will definitely keep track. In the end, I should have an item that was in the condition at the time of purchase.

A lot of time between payment and shipping

Wished you had much better photos of your lots on auction-also wish you had more than one front on view of somewhat fuzzy details.....

The description and pictures did not show that two links necklace were broken. This is irresponsible and it's hard to get more information. The shipping process is a hassle as the auction house provides little help.

i have been buying at auctions since 1965, love the thrill. spend in access of 100, 000.00 a year. bought at their auction gold bracelet for 2, 600.00 + 26 % auction fees (high but somewhat normal for high end auctions) BECAUSE of gas line problems in andover mass. needed three weeks to pay bill. so on top of 26 % fee they charged me an additional 3 %. not disputing charges just think that 29 % is steep