Bidder Reviews for Hartzell's Auction Gallery, Inc. (1,190)

This was technically a separate item, though it was shipped together, so the happy, positive comments on my previous review also apply here.

I've had good experiences with this seller, both in terms of items on offer, and how they handle shipping. No muss, no fuss, straightforward.

I wanted to buy the item, but the auction did not offer me an option to pay, so I did not buy the item, a bad auction for international trade.

Very helpful and organized.

The owner was very helpful in allowing me to ship. He referred me to a packing/shipping service (auction was pick-up only). Five star service all around.

One of the easiest purchases I have made on LA.

Very kind people. John has resolved many problems I've had during several auctions. It's a pleasure to communicate with Hartzell's Auction Gallery team.

The staff was extremely friendly and helpful. They answered all my questions. The items were exactly as described and I am thrilled. Woo hoo!

Shipping a bit on the expensive side but the overall experience was easy and smooth.

The auction firm shipped the items to a third party address I specified, and the box arrived in good shape, with all items fully intact. The recipient was very happy with the items.

This is by far the best auction house to deal with.

I won a small item for $17, and paid immediately, then they hit me with a $22.73 shipping charge! It would have taken $5 to ship this, so I asked them to lower it ND he said no. I said you're trying to get rich from shipping and he said yes I am! He said he had to make up money somewhere! I said maybe you shouldn't be in the auction business but in the shipping business since you admit to trying to get rich from shipping. He charged me $7 for a box! I would never do this to my customers. Hey you didn't make enough from the auction start the bidding higher or something. I had to pay it since I needed inventory, because they had me over a barrel either pay the shipping, or forfeit the item. Never bidding on theie auctions again.

My first time with Hartzell's, and I was really impressed. With more than 5 decades of dealings with auction houses from coast to coast, I can't think of any that I would rate higher in terms of providing a great experience for bidders.

An insane and totally abusive shipping cost-will probably keep me from bidding here again.

Hartzell's Auctions are always professionally conducted and efficiently handled. Bills are fast. Shipping and handling are billed economical, and the packaging is superb.

Items received in a timely manner.

I got this auction lot as a gift for a friend. Auction house shipped it well, friend received it, and was very happy. Can't ask for more than that. I actually * have * bought again from this auction house, since.

Nice staff

Very Happy With This Transaction

great to do business with.

I have been dealing with Hartzell’s Auction for many years. At the gallery and online. I miss the gallery auctions, but Covid has changed that and we will have accept the new format. As far as the auction itself; the employees are knowledgeable and cooperative, the online photos are clear and adequate, and the merchandise is high in quality. Overall I would rate Hartzell Auction as top of the line.

I'm very happy with my auction wins. The items were exactly what I was hoping for, and I paid a very fair deal for what I wanted. The shipping was lightning-fast.

Perfect transaction and could not have been any better

If you never tried it, try buying from Hartzell's. You'll fall in love with a new hobby!

I had a great experience with Hartzell’s auction house with good communication. I purchased a small item through Hartzell’s. Prior to purchase I emailed the auction house and asked for a shipping quote. The quote came back, and it was a fair quote. Upon winning the auction I paid immediately for my item and then received a shipping invoice. The shipping cost quoted was substantially higher than the original email estimate. I immediately reached out to John at the Auction House, and he held to the original quote and resent the shipping invoice. I paid for it and had my item within 3 days. All in all this was a good experience with Hartzell’s. I look forward to bidding in future auctions. A good rule, follow the auction house suggestions, ask for shipping quotes ahead of time.

Hartzells never disappoints. They research the merchandise, carefully handle the items and are honest and reputable. Ten of Ten.